Customer Service

Shipping & Delivery

Shipping & Delivery Rate

Free shipping on any order over $49 in the United State.

                                                 Order Below $49                        Order Over $49          
 Standard  $8  Free
 Two Day Air  $15  $15


Shipping & Delivery information

We will process your order in 1-2 business days. Once your order is shipped, delivery takes…

Standard:  Allow about 5-7 business days for delivery.

Two Day Air:  Order must be submitted before 3:00 pm PST Monday – Friday. 

*We don't provide the delivery service to  Alaska or Hawaii.


Returns & Replacements

If you are not satisfied with your purchase, return it within 7 days of delivery to us for a full refund. Usually we will process your refund at 2-3 days after receive your return.  Please return your merchandise to your local Lohas fresh mart store in California, or send your merchandise back to us at:

  • Lohas fresh mart Returns Department
  • 300 W main st, #120
  • Alhambra, CA91801

More detail about return instructions please login to your Lohas’ account or email us at

Return & Exchange Policy

We refund any order with a copy of your original invoice to the original payment method if mailed to the address listed above. 

You can return or exchange your item(s) to our any local store with a copy of your original invoice.

If you order was purchase using PayPal and returned to a store with your original invoice, a Store Credit will be issued. 


Payment, Pricing & Promotion

Payment accepts the following payment methods:

  • Visa
  • MasterCard
  • Discover Network
  • JCB
  • China UnionPay (credit card only)
  • Visa or MasterCard pre-paid credit or gift card


  • We don’t accept EBT, food stamps, checks, money orders or any other payment method not list for purchases.
  • We don’t accept credit cards via email.


Pricing & Promotions

Prices and promotions displayed on this website apply to items ordered via the website only and may not necessarily be available placing an order via email or post.

All promotions are available for the stated time period only and are subject to availability.


Viewing Orders

As soon as your order is placed, you‘ll get a confirmation email with all the necessary info you need, and you will get a shipping confirmation while we ship out your order.  If you’d like to check status on your order, please login to your LOHAS account to track your order.


Change & Cancelling an Order

You can make changes or cancel your order at any time before your order has been shipped. To make changes to your order, email us at  or call us at 626-300-3998. If you order has been shipped, you will only able to do refund of the merchandise. 



How do I track my order?

You can track your order by click here.


Where does Ship?

Everywhere in the USA, except  Alaska, Hawaii, also we don't deliver to  APO/FPO address.  


What are the charges for Shipping & Handling?

Shipping fees are based on order size and delivery time. Click here to view the rate chat.


How can I return & Exchange my item(s)?

If you are not satisfied with your purchase, you may return your item(s) to us for a full refund. Click here to view the return & replacement policy.